Frequently Asked Questions

We provide parking enforcement on private property across the Ottawa-Gatineau area. Our team handles signage, patrols, ticketing, and towing for property owners, condo boards, and business owners. We do not enforce on city streets or municipal parking.

If you own or manage a private lot and you are dealing with unauthorized vehicles, you can call us at (613) 362-3362 and we will walk you through what we can do for your property.

Yes. Property owners and authorized agents can enforce parking rules on private property in Ontario when the proper signage is in place. Signs must clearly communicate the rules, the consequences, and the contact details required by provincial regulations.

We handle the full process for you. Our signage installation service makes sure your lot meets the requirements before enforcement starts. That protects you and the people parking on the lot.

After we set up signage, our parking enforcement officers patrol your lot on a schedule we agree on with you. When they find a vehicle in violation, they document it with photos, issue a notice, and follow the escalation path written into your enforcement plan.

For most lots that means a notice first, then a tow if the vehicle does not move within the timeframe set by the property owner. Every step is recorded so there is a clear record for the property and for the vehicle owner.

Towing is a last resort. We follow the escalation path the property owner sets up in advance. For most lots, that means a notice first, with a grace period for the driver to move. If the vehicle is still in violation after that, we escalate to private property towing.

Some cases skip straight to towing. A vehicle blocking a fire route, a loading zone, or an accessible spot may be towed immediately. We agree on those rules with you upfront so there is no confusion later.

If your vehicle was towed by our team, call (613) 362-3362 and we will tell you where the vehicle is and what is needed to recover it. You will need a piece of identification matching the vehicle ownership and payment for the towing and any storage fees.

If you want to dispute the tow, we can also walk you through the photo evidence and the signage that was posted at the lot when your vehicle was there. We aim to be straightforward about what happened and why.

Yes. Abandoned vehicle removal is one of our core services. If a vehicle has been sitting on your lot for weeks or months with no movement, expired plates, or visible damage, we can document it, follow the required steps, and arrange removal.

The process for abandoned vehicles is different from a normal tow because of the legal steps that have to happen first. We handle those steps for the property owner.

Pricing depends on the size of your lot, the schedule of patrols you need, and whether you want signage installed as part of the package. A condo visitor lot with light evening patrols is priced differently than a retail plaza on Merivale Road that needs daytime coverage.

We walk the property first, talk through what you need, and give you a written quote. There are no surprise charges to the property owner. Call us at (613) 362-3362 to set up a site review.

We cover the greater Ottawa area. That includes downtown, Nepean, Merivale, Greenboro, Riverside, Bayshore, Gloucester, Orleans, Findlay Creek, and the area around the Ottawa International Airport.

The full list is on our service areas page. If your property is in the Ottawa-Gatineau area and not listed, call us anyway and we will tell you whether we can help.

No. We work with property managers running small townhouse complexes, condo boards with one visitor lot, retail strips with a dozen stalls, and large commercial properties with hundreds of stalls. The approach is the same. The schedule and the scope are tailored to the property.

If you are not sure whether your property is the right size for an enforcement program, call and we will tell you honestly. Sometimes the right answer is signage only. Sometimes it is full patrols.

Ontario regulations require signs that state the rules clearly, identify the property, name the towing or enforcement company, and include the contact phone number for vehicle recovery. Signs must be visible at all entry points and through the lot.

Our signage installation service handles the supply, placement, and installation so your lot meets the standard before enforcement starts. We also replace signs that have been damaged or removed.

Yes. Many of our clients need overnight patrols for condo visitor lots and weekend coverage for restaurant and retail lots. We build the patrol schedule around when your lot actually needs to be controlled, not a generic shift pattern.

If a vehicle issue comes up between scheduled patrols, our parking lot patrol team can respond to urgent calls in the Ottawa-Gatineau area.

The first step is a phone call or a message through our contact page. We talk through what is happening on your lot. From there we walk the property, look at how it is used, and draft a written enforcement plan for you to review.

Once you sign off, we install or upgrade signage, set the patrol schedule, and begin enforcement. Most properties are up and running within a couple of weeks of the first call.